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Privacy Policy

1. Introduction

Cognexa Consulting Limited (“Cognexa”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us in any capacity.

We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Information We Collect

We may collect and process the following categories of data:

  • Personal Identification Data: Name, job title, organisation, and contact details (email, phone, address).

  • Professional & Transactional Data: Details about your company, project requirements, invoices, and payments.

  • Technical Data: IP address, browser type, device information, and analytics data collected via cookies.

  • Communications Data: Records of email correspondence, forms submitted, or feedback shared.

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3. How We Use Your Information

We use your data to:

  • Provide and improve our consulting, research, and design services.

  • Respond to enquiries, proposals, and client requests.

  • Manage billing, contracts, and legal obligations.

  • Send relevant updates, insights, or invitations (only with your consent).

  • Maintain website security and analytics for performance improvement.

We do not sell or rent your personal data to third parties.

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4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Contractual necessity – to perform an agreement or prepare a proposal.

  • Legitimate interest – to operate and grow our business responsibly.

  • Legal obligation – to comply with financial and regulatory duties.

  • Consent – for marketing or optional communications.

You can withdraw consent for marketing communications at any time by contacting us.

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5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined above, including legal, accounting, or reporting requirements.
Data related to active clients is securely stored for up to seven years after project completion unless otherwise required.

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6. Sharing Your Information

Your data may be shared with:

  • Internal consultants and authorised employees bound by confidentiality.

  • Trusted service providers such as payment processors, cloud storage, or analytics partners, under GDPR-compliant agreements.

  • Legal or regulatory authorities if required by law.

We ensure that all third parties protect your data with equal levels of security and confidentiality.

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7. International Transfers

If we transfer your information outside the UK (for example, via cloud servers or collaboration tools), such transfers are protected by UK-approved standard contractual clauses or equivalent safeguards.

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8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent at any time.

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9. Data Security

We use appropriate technical and organisational measures to secure your personal data against loss, misuse, or unauthorised access.
This includes encryption, limited access control, and secure data storage practices.

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10. Cookies & Analytics

Our website uses cookies and analytics tools to enhance user experience and measure traffic patterns.
You can manage or disable cookies in your browser settings.
For detailed information, please see our separate Cookie Policy.

 

11. Policy Updates

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated “Effective Date.”
We encourage you to review this policy regularly to stay informed about how we protect your data.

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